Direct Contact Integrations Not Initiating Email Workflow

Incident Report for DataGrail

Resolved

This issue has now been resolved with very minimal customer impact. We are working with those impacted and have rectified the issue.

Please reach out to support@datagrail.io with any questions!

Posted Oct 03, 2022 - 14:47 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 03, 2022 - 13:02 PDT

Identified

We have identified an issue with Direct Contact integrations that were newly connected on or after 09/28, not initiating the email workflow of sending requests for completion by designated Email Processors.

We are actively investigating and will post updates as we learn more.

Posted Oct 03, 2022 - 13:02 PDT

This incident affected: Request Manager.