DataGrail Status

All Systems Operational

Request Manager Operational

Live Data Map Operational

Preference Card Operational

Intake Forms Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2021

No incidents reported today.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

Issue Detected with Smart Verification

Resolved - This incident has been fully resolved and the platform is functioning normally.
May 5, 14:13 PDT

Monitoring - We have resolved the issue with Smart Verification and we are currently monitoring for any issues.

We have resent verification emails to all requesters that encountered an error when attempting to verify their privacy request.
May 5, 14:03 PDT

Update - We are continuing work on a fix for this and will post updates as we learn more.
May 5, 13:29 PDT

Update - We are actively working on a fix for this and will post updates as we learn more.
May 5, 12:51 PDT

Identified - We have identified an issue with certain flows for our Smart Verification service. We will post updates as soon as more information is available.
May 5, 12:23 PDT

May 4, 2021

No incidents reported.

May 3, 2021

Access Result Files being sent with partial information

Resolved - This incident has been fully resolved and the platform is functioning normally.
May 3, 13:50 PDT

Monitoring - We have resolved the issue with access result files being sent with partial information and we are currently monitoring.

We have re-sent all affected access result emails to the appropriate consumers.
May 3, 13:25 PDT

Identified - We have identified an issue with access result files being sent with partial information.

We are actively investigating and will post updates as we learn more.
May 3, 12:58 PDT

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.