This incident has been fully resolved and the platform is functioning normally.
May 5, 14:13 PDT
We have resolved the issue with Smart Verification and we are currently monitoring for any issues.
We have resent verification emails to all requesters that encountered an error when attempting to verify their privacy request.
May 5, 14:03 PDT
We are continuing work on a fix for this and will post updates as we learn more.
May 5, 13:29 PDT
We are actively working on a fix for this and will post updates as we learn more.
May 5, 12:51 PDT
We have identified an issue with certain flows for our Smart Verification service. We will post updates as soon as more information is available.
May 5, 12:23 PDT